FAQs
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We do not accept returns on any items at this time.
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We do accept cancellations on orders that have not yet been processed for shipping. Please note that a 20% restocking fee will be assessed if you cancel your order. If you’d like to proceed with cancelling your order please email us at goods@andtwostudio.com
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Local pick-up (Nashville, TN) is available for a majority of our items and is dependent upon stock availability. If you’d like to pick-up your order, select local pick-up during check out. You’ll receive an email when your order is ready for pick-up.
Unfortunately at this time we are not able to offer store pick-up and online fulfillment in a single order. Should your order contain items such as large furniture pieces, artwork, or select lighting, please proceed with shipping as your delivery method.
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We strive to process all orders within 5-7 business days after purchase, but in some cases it may take longer. Once item(s) have been shipped an email with tracking information will be provided.
Once the shipment is marked delivered it is out of our hands. We are not able to offer a refund due to stolen packages. If you have special instructions for delivery please leave a note at check out or email us at goods@andtwostudio.com before purchasing.
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All oversized purchases (furniture, artwork, etc.) will receive a separate invoice for the delivery fee, we do not ship overseas or to Hawaii and Alaska. Shipping is not included in the price, and a $100 shipping deposit will be automatically applied at checkout. Shipping & delivery will be quoted and invoiced separately based on size and location. If you would like a full quote before purchasing please email goods@andtwostudio.com.
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All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
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We’re currently working on a full pricing guide document that will be viewable online.
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W = Width
L = Length
H = Height
Dia. = Diameter
SD = Seat Depth
SH = Seat Height
BH = Back Height
AH = Arm Height
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We currently don’t offer trade discounts on any items at this time. If you are part of the trade and would like to purchase tax exempt, please reach out to goods@andtwostudio.com and we’d be happy to provide a quote for your selected items.